Shipping Policy for Hydrojug
Order Processing Time
When you place an order with Hydrojug for products from our Accessories, Drinkware, or New Arrivals collections, we first confirm payment and check stock availability. This preparation phase includes careful picking and packing and usually takes between 1-3 business days.
Please be aware that orders placed on weekends, public holidays, during promotional events, or peak demand periods might require additional processing time.
Shipping Fees and Options
The shipping methods available to you, along with their associated fees, depend on your delivery address, the specific products ordered, and the shipping service selected at checkout. All applicable shipping charges and available delivery choices are clearly shown before you complete your purchase.
Any current shipping promotions include eligibility rules, exclusions, and special terms detailed within the promotional information.
Delivery Timeline
After processing, your package is shipped with an estimated delivery window of 5-10 business days. Delivery durations may vary due to factors outside of our control, such as carrier performance, weather, customs inspections, or destination handling procedures.
When possible, Hydrojug provides tracking numbers so you can monitor your shipment’s status. Please allow some time for the tracking information to become active after your parcel leaves us.
Ensuring Address Accuracy
To avoid delays or non-delivery, please verify your shipping address carefully before finalizing your order. Incorrect or incomplete addresses may cause late delivery, package return, or loss.
If you discover an address mistake after placing your order, contact Hydrojug promptly through our Contact page. While we aim to help, we cannot guarantee address changes once your order is processing or in transit.
Handling Tracking, Delivery Issues, and Lost or Damaged Packages
Use your tracking number to follow your shipment. If your package is late, marked delivered but missing, or you encounter other delivery problems, reach out to Hydrojug via our Contact page. You may be asked for your order and shipment details to resolve the issue quickly.
If your delivery arrives damaged or you believe it is lost, please notify Hydrojug immediately at ckellychas@skyeo.sbs or through our Contact page. Retain all original packaging and provide photos or documentation of the damage to assist with your claim.
International Shipping Details
For shipments outside the United States, please note that your country may impose additional duties, import taxes, brokerage fees, or other charges. These costs are generally your responsibility unless otherwise stated at checkout.
Customs inspections and local delivery protocols may also affect the delivery timeframe.
Multiple Shipments and Inventory Updates
Some orders might be fulfilled in multiple shipments due to stock availability or shipping logistics. Each package will have its own tracking number. If any items become unavailable after your purchase, Hydrojug will promptly contact you to offer a refund or replacement option.